Shipping & Returns
​Clear information so you know exactly what to expect when ordering from Seaboss.
Shipping Processing Time
Orders are prepared and packed with care. Please allow 1–2 business days for processing before dispatch.
Delivery Timeframes
Once shipped, delivery typically takes:
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Standard Shipping: 2–5 business days
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Express Shipping: 1–2 business days
Delivery times may vary depending on location and peak periods.
Shipping Locations
We currently ship within Australia only.
Shipping Confirmation
You will receive a confirmation email with tracking details once your order has been dispatched.
Product Care During Shipping
We package orders carefully to maintain quality during transit. Once delivered, please refrigerate immediately.
Returns & Refunds - Perishable Product Policy
Due to the perishable nature of seamoss gel, we are unable to accept returns for change of mind.
If something is not right with your order, please reach out. We are always happy to help.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Include:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging
We will review your request and arrange a replacement or refund where appropriate.
How to Contact Us
For any questions regarding shipping or returns, reach out via our Contact page or email us at:
We aim to respond within 24–48 hours.